In Deliver, what is the proportion of direct services?

• A. 80% direct, 20% indirect
• B. 60% direct, 40% indirect
• C. 50% direct, 50% indirect
• D. 100% direct

Answer: (A)

Direct services to students are the focus, with the expectation that about four-fifths of a counselor’s time is spent in direct, student-facing activities. This means frequent individual or small-group counseling, classroom guidance, and crisis intervention that directly impact students’ learning and well-being. The remaining time is for indirect activities like coordinating with teachers and parents, consulting, implementing and evaluating programs, and connecting families with resources. This 80/20 split is chosen because heavy emphasis on direct contact with students tends to produce the most measurable outcomes in student success, while still allowing needed collaboration, planning, and system-level work to support a cohesive counseling program. Other proportions would tilt too far toward only working with students or toward administrative tasks, reducing the hands-on impact on students’ day-to-day experiences.